Terms & Conditions

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Terms and Conditions

1. CONDITIONS OF USE


1.1 Use of the Services and Web Site

The web site koalapups.co.uk (the “Web Site”) and the goods and services on it are offered to you for your personal and non-commercial use only. Commercial use of this Web Site is strictly prohibited.

You agree to comply with all applicable laws, statutes and regulations in connection with the use of the Web Site and goods (the “Goods”) or services (the “Services”) obtained via the Web Site and in entering all competitions endorsed by Koala Pups (the “Competitions”). The Goods, Services and Competitions are together referred to as the “Supplies”.

By using the Web Site, you unconditionally agree to be bound by these terms and conditions.

1.2 Restrictions on Use
As a condition of your use of this Web Site and the Services you agree that you will not:
(a) reverse engineer or decompile (whether in whole or in part) any software available through the Web Site (save to the extent expressly permitted by applicable law);
(b) remove, change or obscure any product identification or notices of proprietary rights or any restriction on or in the Supplies and/or the Web Site;
(c) remove any copyright, trade mark or other intellectual property right notices contained in material on the Web Site or Supplies;
(d) make copies, modify, reproduce, republish, post, transmit, distribute or alter (including the creation of HTML links to or from the Web Site) all or any part of the Web Site or any materials contained on it.

1.3 Unlawful or Improper Use
You must not use the Web Site or the Supplies for any unlawful purposes. In particular, you must not:
(a) publish, post, upload, distribute, disseminate or otherwise transmit, information or pictures that are obscene or pornographic, threatening, menacing, racist, offensive, defamatory, libellous, or are alleged to be, or are in the opinion of Koala Pups, otherwise unlawful ;
(b) upload files that contain software or other materials in breach of any intellectual property rights or in breach of confidence;
(c) download any file of materials posted by another user that you know, or reasonably should know cannot be copied or otherwise used legally or unacceptable;
(d) harass, stalk, threaten or otherwise infringe the rights of others;
(e) hack into any web site, deliver viruses or other harmful programs or forward chain letters, surveys, contests, pyramid schemes or engage in any other behaviour likely to inhibit any other user from using and enjoying the Web Site or the Services or that is otherwise likely to damage or destroy the reputation of the Web Site or Koala Pups;
(f) advertise or offer to sell goods or services;

1.4 Monitoring and disclosure
Koala Pups accepts no obligation to (but may in its discretion) monitor the use of the Web Site and/or the Services by you. Koala Pups reserves the right to disclose any information or material which may be provided by you if required by law or regulations and to remove, refuse to post or to edit any such information or material and to take such other action as may be reasonably necessary to prevent any breach of these terms and conditions.

2. INTELLECTUAL PROPERTY RIGHTS
This Web Site (including the software used to operate it) and the trade marks and any information or material used in connection with the Web Site and the Supplies are owned by Koala Pups. You are not granted any right or interest in these except as stated in these terms and conditions.

3. OPERATION OF THE SERVICES AND WEB SITE
Koala Pups may at its sole discretion from time to time without notice change the format and content of this Web Site and/or the Services and suspend the operation of the Web Site and/or the Services, for example, for repair or maintenance work, or in order to update or upgrade the contents or functionality of the Web Site and/or the Services.

You are responsible for obtaining and updating your own web browser, and for all amounts payable in respect of connection to the internet including any telecommunications charges for time spent online in respect of use of the Web Site.

You will comply with all directions and instructions given by Koala Pups in relation to the use of and access to the Web Site and the Services. Koala Pups does not accept responsibility for the security or content of any information which you may supply through the Web Site or the Services and will not be liable for the content of any communications or messages received by you from other users.

4. DISCLAIMER AND LIMITATIONS OF LIABILITY
Koala Pups does not exclude or limit liability for death or personal injury resulting from its negligence or any other liability which may not, by applicable law, be excluded or limited.

Subject to the paragraph above in this clause 4, in no event shall Koala Pups, its directors, employees or other representatives be liable (whether for breach of contract, negligence or for any other reason) for any loss of profits, loss of sales, loss of revenue, loss of any software or data, loss of bargain, loss of opportunity, loss of use of computer equipment, software or data, loss of or waste of management or other staff time, or for any indirect, consequential or special loss (howsoever arising).

Subject to the two paragraphs above in this clause 4, Koala Pups liability to you whether in contract, tort or howsoever arising is limited to the amount paid by you to Koala Pups in respect of the relevant Supplies.

You shall indemnify and keep indemnified Koala Pups against any loss or damage arising from your unauthorised use of the Web Site or your disclosure of any password or username and from all actions, proceedings, claims, demands, costs (including legal costs), awards and damages howsoever arising, directly or indirectly as a result of any breach or non-performance by you of any of your obligations under these terms and conditions.

Koala Pups supplies this Web Site and the Supplies “as is” and, to the fullest extent permitted by law, makes no representations or warranties (express or implied) of any kind, including but not limited to, the accuracy, quality, suitability, fitness for purpose or completeness of any information or materials made available on this Web Site or the Supplies, or any third party web sites linked from this Web Site. Koala Pups shall not be liable for any action taken by you as a result of your relying on any information provided in this Web Site or the Supplies or third party web sites or for any loss or damage suffered by you as a result of you taking such action or as a result of you purchasing any Supplies from a third party.
Koala Pups does not accept responsibility for the security or content of any information which you may supply through this Web Site or the Services and will not be liable for the content of any communications or messages received by you from other users including any content posted by other users in chat rooms.

You are solely responsible for your use of this Web Site, Supplies, any username, password and any information made available on this Web Site from time to time and for any consequences or effects (whether direct or indirect) of such use.
Koala Pups does not warrant that this Web Site or the Supplies will be uninterrupted or error or defect free and shall not be responsible for the non-performance or interruption of this Web Site or the Services or for any viruses transmitted through this Web Site or the Services.

Any links from this Web Site to third party web sites do not constitute an endorsement by Koala Pups of any products or services available on such web sites and Koala Pups does not necessarily support or approve of them. You use such links entirely at your own risk and Koala Pups accepts no responsibility for the content or use of such web sites or information contained in them.

5. BUYING GOODS AND SERVICES ON THIS WEB SITE
5.1 Contracting party
You may be able to purchase Supplies via this Web Site either direct from Koala Pups or from third parties. You must ensure that, if you do intend to make any purchases, you know the identity of the company with which you will be contracting. Any contract you conclude with third parties will be on their terms and conditions and Koala Pups will accept no liability whatsoever in respect of such contracts. Third party terms and conditions should be available in the checkout or other appropriate section of the relevant Koala Pups or third party web site. The following paragraphs of this clause 5 contain terms and conditions relating solely to any sale or provision of Supplies direct to you by Koala Pups, not by any third party.

5.2 Prices
The prices of all Goods are clearly marked in their description and are inclusive of VAT and duty (if applicable). Clothing includes free P&P. Any delivery charges for other items are also displayed on this Web Site.

All Goods sold to EU countries under the amount of £135 are sold inclusive of VAT.

At any given time, despite our best efforts, a small number of the items on our site may be mispriced. We do, however, verify prices as part of our shipping procedures. If an item’s correct price is lower than our stated price, we charge the lower amount and ship you the item. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

5.3 Conclusion of Contract of Sale
Any Supplies and prices of Supplies displayed on this Web Site constitute an invitation to treat. Once you go to the checkout section of this Web Site and click to purchase any Supplies, this constitutes an offer made by you to Koala Pups. Full completion of the contract of sale will occur when the order has been delivered.

5.4 Period of Offer
Prices of any Supplies may be changed by Koala Pups at any time before the conclusion of an agreement to sell i.e. once you receive notification from Koala Pups of acceptance of your order.

5.5 Payment

Where payment is to be made by credit or debit card, all credit and debit card information will be encrypted for security. At no time does Koala Pups have access or see your credit card details. If you pay by Paypal, payments are made externally on Paypal’s own website. Once payment is complete you will be returned to Koala Pups, and will receive a confirmation email from Koala Pups. All Paypal payments are covered under Paypal.co.uk terms and conditions.

5.6 Delivery
Delivery of any Goods will be by courier or post depending on the size and nature of the Goods to be supplied. If you order any item from Koala Pups it is you as the customer’s responsibility to ensure that all the details you provide to Koala Pups are correct. This includes your billing address, contact telephone numbers, email address (if applicable), and delivery address. It is not the responsibility of Koala Pups to correct any delivery address’, and under The Data Protection Act we cannot amend your billing address details. In the event of any mistakes, it is your responsibility to contact us via the contact section on our website.  We will ship goods to the address you as the customer provide us with. It is your responsibility to review all your billing address, contact telephone numbers, email address (if applicable), and delivery address to ensure they are correct at the registration of your account, at the checkout and payment process, as well as to review all these details on your confirmation order email.

The Goods will normally be delivered within 7 working days of the placement of the order. If delivery is delayed beyond 10 working days, we will notify you that this is the case and you will have an option to cancel your order if the delay is unacceptable.

5.7 Cancellation
You can cancel your contract before delivery, and up to 7 working days after delivery.  To do this, please e-mail us at hello@koalapups.co.uk or write to us. We will refund your money, including the original postage charges, within 30 days.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods to us at your own expense.  You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value. In this event, the item(s) you are returning must be in it’s original condition, complete with any tags that may have been attached and in an unworn state.
Please note that we do not accept returns on personalised items. In this event, you do not have the right to cancel the order if the item(s) has already been produced and you will be charged.

6. TERMINATION 

Koala Pups reserves the right to terminate this agreement and your access to this Web Site and the Services at any time and without notice, for any reason whatsoever. Koala Pups also reserves the right to bar anyone from using this Web Site and the Services.

8. RETURNS
We can only accept items returned to us within 30 days from the date your order was despatched. Items that do not reach us within 30 days will not be valid for exchange or replacement. If you wish to return an item, we advise that you act immediately upon receipt by contacting us at hello@koalapups.co.uk. We aim to answer all returns requests within 24 hours. We do not offer free returns (exceptions apply) so you will need to take your returned package to a Post Office or use a courier. Items must be returned to us in an unworn and unwashed condition and you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value. You have a duty of care for the product so please be very careful when trying products on, for example, please ensure you are not wearing make-up, perfume, deodorant or antiperspirant which may leave marks on the product as we will not be able to arrange an exchange or refund for any item returned to us with any odour, marks or stains. Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition unless we have been given prior notice that an item is faulty. Your UK Statutory rights are not affected by our returns policy.

9 CONTRIBUTING CONTENT TO WWW.KOALAPUPS.CO.UK
9.1. By sharing any contribution (including any text, photographs, graphics, video or audio) with Koala Pups you agree to grant to the Koala Pups, free of charge, permission to use the material in any way it wants (including modifying and adapting it for operational and editorial reasons) for Koala Pups services in any media worldwide. However we will endeavour to contact you first of all to thank you for your contribution and feedback but to also advise on how we intend to use your media. E.g. On our socials or website.

9.2. It’s important to note, however, that you still own the copyright to everything you contribute to www.koalapups.co.uk and that if your text, copy, image or photograph is accepted, we will endeavour to publish your name alongside it. Koala Pups cannot guarantee that all text, copy, images or photographs will be used and we reserve the right to edit your comments.

9.3. Copyright in your contribution will remain with you and this permission is not exclusive, so you can continue to use the material in any way including allowing others to use it.

9.4. In order that the Koala Pups can use your contribution, you confirm that your contribution is your own original work, is not defamatory and does not infringe any UK laws, that you have the right to give Koala Pups permission to use it for the purposes specified above, and that you have the consent of anyone who is identifiable in your contribution or the consent of their parent / guardian if they are under 16.

9.5. We normally show your name with your contribution, unless you request otherwise, but for operational reasons this is not always possible. Koala Pups may need to contact you for administrative or verification purposes in relation to your contribution, or in relation to particular projects.

9.6. Please do not endanger yourself or others, take any unnecessary risks or break any laws when creating content you may share with koalapups.co.uk

9.7. If you do not want to grant Koala Pups the permission set out above on these terms, please do not submit or share your contribution to or with koalapups.co.uk

10. CONTACT
You may contact Koala Pups about any problems or questions with this Web Site at hello@koalapups.co.uk

11. GENERAL
These terms and conditions shall be governed by and interpreted in accordance with the laws of England and you consent to the exclusive jurisdiction of the English Courts in all disputes arising out of or relating to the use of this Web Site or the provision of Supplies by Koala Pups. This Web Site is operated and controlled by Koala Pups from its offices in the United Kingdom. Koala Pups makes no representation that information or material contained at its Web Site is appropriate for use in other jurisdictions. Users who access the Web Site from other jurisdictions do so at their own initiative and are responsible for compliance with any local laws.
You agree that Koala Pups may sub-contract the performance of any of its obligations or may assign these terms and conditions or any of its rights or obligations under them without notice. Koala Pups may delay enforcing its rights under these terms and conditions without losing them. If any provision of these terms and conditions is found to be unenforceable this shall not affect the validity of any other provision. Koala Pups may amend, vary or supplement these terms and conditions at any time. Koala Pups will post a notice of any such amendments on this Web Site and such amended terms and conditions will automatically be effective. These terms and conditions (as varied from time to time) form the entire agreement of the parties and supersede all previous agreements, understandings and representations relating to their subject matter.


Privacy Policy

Koala Pups will not send you any promotional emails unless you give us your consent, or unless we have it already. Koala Pups never pass your information on to third parties. If you have used the Koala Pups web site before it is possible that we have this information already and it is being used to contact you about offers, events, items or related activities that you may find interesting. If you are an existing customer we will continue to keep you informed unless you opt-out. If you are a new customer we will give you the choice whether or not you want us to contact you about future offers, events and new Products during the checkout process.

When you shop online at koalapups.co.uk we want you to feel you can do so securely, and we understand security and trust is a key factor in keeping you satisfied. And we know some customers can be uncomfortable divulging their payment details to companies without a well-known brand name. We have created a shopping environment in which you can have total confidence in using. While we hold all your order and address information, we do not process your payment. We pass responsibility for taking your payment to one of two trusted third parties of your choosing. This means we do not hold any of your debit or credit card information, we leave that to trusted financial institutions, and therefore is safer than using your card in a shop on the high street.

Once you add items to your cart and reach the checkout stage you can select to pay securely in one of three ways: Paypal, Credit or Debit card transaction, and Klarna.

PRIVACY POLICY

When you register your details and or place an order with us we collect your name, email, mail address, phone number(s) and card details. We will also record which products you have purchased, and monitor traffic through the website, this information is collected to help us to improve the site and the shopping process.

Any information we collect will not be used by any organisations except Koala Pups. We will use this information to process your orders and if you select to receive information from us when registering, we may use it to inform you of new products and services from Koala Pups which may be of use to you.


Cookie Policy

As with virtually all websites, Koala Pups uses cookies. These are often an essential element of your shopping experience such as cookies being used for login, or cookies used for remembering what is in your basket. We also use cookies for analytical purposes in order to help improve the site, our service, and your experience. The cookies used on our site can be split into three categories:

  • Session Cookies: allowing us to “remember” content from page to page (these expire when you leave the website or close the browser). These cookies are essential to our ecommerce platform.
  • Persistent Cookies: which define “Time To Live” and help us to determine your preferences (these will expire after the “Time To Live” period). These include the cookies that remember your basket content from a previous visit.
  • Third Party Cookies: these are cookies from any other domain, such as recommended product and advertising services. These are obviously kept to a minimum on our site.

HOW DO I DISABLE COOKIES?

If you want to disable cookies you need to change your website browser settings to reject cookies. How to do this will depend on the browser you use and we provide further detail below on how to disable cookies for the most popular browsers:-

FOR MICROSOFT INTERNET EXPLORER:

  • Choose the menu “tools” then “Internet Options”.
  • Click on the “privacy” tab.
  • Select the appropriate setting.

FOR MOZILLA FIREFOX:

  • Choose the menu “tools” then “Options”.
  • Click on the icon “privacy”.
  • Find the menu “cookie” and select the relevant options.

FOR OPERA 6.0 AND FURTHER:

  • Choose the menu Files”> “Preferences”.
  • Privacy.

WHAT HAPPENS IF I DISABLE COOKIES?

This depends on which cookies you disable, but in general the site may not operate properly if cookies are switched off. If you only disable 3rd party cookies you will not be prevented from making purchases on this site. If you disable all cookies you will be unable to complete a purchase on this site.

COOKIES IN DETAIL

Please see below a comprehensive list of how we use cookies on our website:

WORDPRESS

Please visit http://codex.wordpress.org/WordPress_Cookies for more information

wordpress_[hash] Stores your authentication details. It’s use is limited to the admin area
wordpress_test_cookie Stores your authentication details. It’s use is limited to the admin area
wordpress_logged_in[has] This indicates you are logged in
wp-settings-{time}-[UID The number on the end if your individual user id from the users database table. This is used to customize the main site interface
comment_author_eba[hash] Your name when commenting on post
comment_author_email_eba[hash] Your email when commenting on post
comment_author_url_eba[hash] Your URL when commenting on post

MAGENTO

Please visit http://www.magentocommerce.com for more information

CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

PAYPAL

For more information about cookies from Paypal please visit Paypal

When you access our website or content or use our application or the PayPal Services, we or companies we work with, may place small data files called cookies or pixel tags on your computer or other device. We use these technologies to recognise you as a PayPal customer, customise the PayPal Services, content and advertising, measure promotional effectiveness, collect information about your computer or other access device to mitigate risk, help prevent fraud and promote trust and safety.

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GOOGLE ANALYTICS

https://developers.google.com/analytics/resources/concepts/gaConceptsCookies

__utmb && __utmc Determining Visitor Session
__utma Identifying Unique Visitors
__utmz Tracking Traffic Sources & Navigation
__utmv Custom Variables
__utmx Website Optimizer

GOOGLE

For more information about cookies from Google please visit http://www.google.com/policies/privacy

NID Anonymizing Google’s cookie
PREF

FACEBOOK

For more information about cookies from Facebook please visit www.facebook.com

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GOOGLE +1

For more information about cookies from Google +1 please visit http://www.google.com/intl/en/+/policy/+1button.html

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OTHER

is_returning This cookie tracks whether or not a visitor is new or returning to a particular website or page. This cookie lasts for 5 years from the date it was set
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